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Rest assured you’re getting the best deal with TraxMMS. Just our core features alone would take 3 other different pieces of software.
Every member has a profile with their information. Staff and members can update their information at any time such as:
Member’s profiles are linked to all their activities, from day passes to overnight stays. Allowing staff to see loyalty or previous information.
Membership dues are a vital part to member-only establishments. TraxMMS was built around this very feature. TraxMMS can fully manage dues:
Memberships can also be set into a custom duration from month to month, to annually.
In addition, membership dues can be turned off for establishments that do not charge dues.
Member Credit is a newer feature that allows members to keep funds attached to their account. To prevent looses, member’s credit can only be positive, avoiding any unpaid balances. Member Credit can be used for many functions:
This feature allows members to purchase things at your establishment without the need for their wallet and saves you on processing fees. For security, member’s pictures are typically on their profile to match the purchaser to the account holder.
Season passes are a great way to ensure repeat members. Or gain extra revenue.
TraxMMS allows you to create multiple season passes with different products the cover.
Members can purchase a season pass online or in-person.
*Members can only have 1 active season pass at a time.
The dashboard in TraxMMS get’s its own section due to the robust power it holds. From checking in/out members to housekeeping.
The Dashboard in TraxMMS tracks members, reservations, and accommodations in real-time.
From the dashboard, staff can see:
TraxMMS allows you to check-in members on days passes and/or reservations. Allowing staff to track locker numbers and room keys.
Once a member is checked-in, they will show in the Members Onsite, with location information and checkout time.
The checking-out function allows staff to checkout a member and make sure lockers and keys are returned. This also ensures members checkout at the required time.
The dashboard features a live overview of your accommodation status, from blocked rooms, rooms in need of cleaning, and rooms that are made ready for check-in.
Our mobile friendly software allows housekeeping staff to enter accommodation information, such as room is ready, incidental damages, or products for sale that have been used, allowing staff to charge member’s payment method.
Just about every type of organization has some type of event. TraxMMS is ready for it!
Members can view your event calendar and see your events, details, and event poster.
TraxMMS feature 2 event types that server multiple purposes. The overall purpose is to change pricing of day passes and accommodations.
TraxMMS considered a standard event, as a nightly increase for the duration.
When a standard event is created, TraxMMS will charge the “Event Rate” that is listed for each accommodation, for each night of the event.
TraxMMS considers inclusive events as a flat rate price.
Inclusive events require a member to book the entirety of the event.
When creating an Inclusive Event, accommodation are broken into categories for flat rate pricing for a reservation’s total cost.
Toss out that expensive 3rd party online reservation system! TraxMMS has a very easy to use online reservation tool for your members with a very dynamic pricing ability:
TraxMMS always saves member’s payment information when booking a reservation for use against incidentals. This feature allows you to charge a member for damages, used room amenities, mini-bars, and snacks.
Cancellations are responsible for a large amount of revenue loss. To help combat this, TraMMS features a cancellation policy enforcement. Set your policy up to 3 tiers, with multiple options.
Example:
Double booking and overbooking are still a big problem, but not with TraxMMS. In our 7 year span, only once has a double booking occurred, meaning our system is 99% accurate and still improving.
Typically, double bookings happen when reservation dates are changed by staff. To prevent this, TraxMMS double checks the new days to make sure they do not interfere with any other bookings.
Additionally, our reservation engine has a secret formula to prevent multible members from booking the same accommodation as the same time.
TraxMMS uses Stripe, Inc for payment processing. Stripe allows TraxMMS to handle all your business activities from reservations to refunds.
Stripe is an easy to setup payment processor vendor:
*As of 5/1/2022, support for Stripe and Authorize.Net has been dropped.
TraxMMS can process credit cards by members and staff. A payment terminal is required for in-person payments. Our easy payment terminals are wireless, portable, and affordable.
Card terminals are provided by Stripe and can either be purchased or leased through TraxMMS. Due to the level of programming, TraxMMS does not support “bring your own device”.
Our terminals support:
See hardware for more information.
Stripe allows TraxMMS to support online payments by your members, from reservations to season passes, members can take care of anything from their members’ portal.
Off session payments is the act of charging a payment method without the card or card holder.
This ability allows you to charge incidentals and auto renewals.
When it comes to accommodations, most have something unique about them that a member would specifically want, whether its amenities, size, or location. TraxMMS let’s you create each individual accommodations and provide pictures, information, and a sales pitch.
Rates are always changing from week nights and weekends to events. Instead of having to manually change rates. TraxMMS allows 3 pricing tiers per accommodation:
Sometimes accommodations need to be hidden from either maintenance to simply unavailable. Accommodations can be blocked out from a start date to an end date.
This allows the accommodation to be hidden from the reservation engine. Additionally, when blocking an accommodation, TraxMMS will make sure there isn’t already a reservation, or errors to allow staff to move the existing reservation first.
Accommodations have the ability to have up-charges, such as:
Lease agreements are created for RVers requesting to lease an RV space for 30+ days.
Leases can be created for any duration, such as month to month, semi-annual, and annual.
Leases bill monthly.
When creating a lease agreement, TraxMMS let’s up scan and upload a signed copy of a member’s lease. This allows staff and member to view it at any time.
When creating a lease, staff can add in lease duration, monthly amount, and monthly due date.
With this information, TraxMMS will automatically email the member 15 days and 2 days before their due date. This allows members to pay online without the need to get money orders or visit the office.
TraxMMS can also track lease deposits and offer to return or keep at the end of the lease.
The RV Space Lease Manager can also bill the member for electricity usage. This can bill as a flat rate or by actual Kw meter readings.
*Coming Soon: Trax Electric Meters. Our meters will report real-time usage and bill at the Kw rate set in the system. For more information, please contact us.
When a lease is 45 days near it’s end date, TraxMMS will show it on The Dashbord, allowing staff to send a renewal offer or to terminate the lease.
If chosen to renew, TraxMMS will allow editing of pricing and email the renewal offer to the member, allowing the member to accept the renewal online.
Season passes are a great way to ensure repeat members. Or gain extra revenue.
TraxMMS allows you to create multiple season passes with different products the cover.
Members can purchase a season pass online or in-person.
*Members can only have 1 active season pass at a time.
TraxMMS features a social media add-on that allows members to interact in the security of your organization. This allows members to post what they’d like with the security of it staying within your organization.
When the Member Social add-on is activated, this allows members to see a timeline, much like a typically social media news feed, allowing staff and members to post, like, and comment.
This allows members to get familiar with each other and gives your organization free advertising.
Staff has the ability to delete any postings or comments.
In addition to a member’s profile that the staff can see. Member Social has a separate one, allowing members to customize everything. Member can:
In addition to profiles, members have the ability to directly message one another. Allowing for the creation of new friends, maybe more.
The direct chat allows members to block, report or respond to messages.
For added security, out AI chat mod will hide and/or report:
Our AI helps ensure that members stay inside the system, this creates a return on investment.
Member Social has added features to ensure more revenue and member loyalty is gained.
If a member’s dues are not current:
Once a member renews their membership, all options are immediately restored.
Additional security is added to protect content and identity of members using Member Social.
In order to make TraxMMS affordable for everyone, a 1% application fee is imposed on all credit card transactions.
This add-on provides the option to remove this application fee.
For organizations that need to save costs where possible, can choose to pay the 1% allowing for a more affordable monthly cost.
For organizations that process a high volume of credit cards, this add-on could be a huge savings!
This add-on can even be enabled and disabled in your busy and slow seasons.